Terms & Conditions

These Terms and Conditions ("Terms") govern the contractual relationship between you ("Traveler") and Liberta Inc., operating as Heartland Japan ("Company," "we," "us"), a licensed travel agency (License No. 2-7699) registered in Tokyo, Japan.

By booking a tour with us, you acknowledge that you have read, understood, and agreed to these Terms in full.

This page provides a plain-language summary of the main booking terms for individual travelers. The full, legally binding conditions are set out in the Standard Terms and Conditions for Travel Agency Business shown on our Payment & Cancellation page, which prevail in the event of any discrepancy.

A booking is confirmed once we receive your signed booking form, full payment (or deposit as specified), and send you a written confirmation. Until confirmation is issued, no contract exists between you and the Company.

Tour prices are quoted in Japanese Yen (JPY) unless otherwise stated. Prices are subject to change until booking is confirmed.

A deposit of 30% of the total tour price is required at the time of booking. The remaining balance is due no later than 30 days before the tour departure date.

For bookings made within 30 days of departure, full payment is required at the time of booking. We accept bank transfer and major credit cards.

Cancellations must be made in writing (email). Cancellation fees are charged according to the date on which we receive your notice, as set out in the Standard Terms and Conditions for Travel Agency Business on our Payment & Cancellation page. Please refer to that page for the full cancellation fee schedule.

We reserve the right to cancel or modify a tour due to insufficient participants (notified at least 13 days prior to departure for overnight tours), force majeure events (natural disasters, pandemics, government restrictions), or safety concerns. In such cases, we will offer an alternative tour date, a different tour, or a full refund in accordance with the Standard Terms and Conditions for Travel Agency Business.

While we make every effort to operate tours as planned, minor itinerary adjustments (such as route changes due to weather or accommodation substitutions of equal standard) may occur and will be handled in accordance with Japanese travel agency regulations.

We strongly recommend that all travelers obtain comprehensive travel insurance covering medical expenses, emergency evacuation, trip cancellation, and personal liability. Travel insurance is not included in the tour price and is the traveler's sole responsibility.

The Company shall be liable for compensating any damage caused to the Traveler through intent or negligence by the Company or its service providers in the execution of the tour contract.

However, the Company shall not be liable for damages resulting from events beyond our control, such as natural disasters, war, civil unrest, delays or cancellation of transportation services, or orders by government authorities, except where mandated by law or specified under the Special Compensation Rules of the Standard Terms and Conditions for Travel Agency Business.

Travelers are responsible for managing their own physical condition and ensuring they meet the health and fitness requirements for the chosen tour level.

Travelers are responsible for:

• Ensuring valid passport and any required visas for entry into Japan
• Informing us of any medical conditions, allergies, or dietary requirements prior to departure
• Following the instructions of guides and respecting local customs and regulations
• Arriving at designated meeting points on time

Personal information collected during the booking process is used solely for tour arrangements and communication. We do not share your data with third parties except as necessary for tour operations. For full details, please see our Privacy Policy.

These Terms are governed by the laws of Japan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court.